The Customer Service Week 2015 was celebrated from 5th -9th October nationally with pomp, colour, creativity and delight. ICS Kenya that facilitates the nationwide celebrations, rallied various organizations to celebrate Customer Service Week under the theme “Listening to our customers”. It was a resounding success and over fifty organizations from both private and public sector demonstrated their commitment to appreciating and recognizing their internal and external customers during this week.

Customers and staff at the participating organizations felt valued and appreciated from the activities undertaken including job swaps, provision of gift hampers, customer service quizzes, tips and training on customer service, red carpet welcome for customers, provision of refreshments and awards and recognition of customer service champions.

The CS Week culminated in the ICS Kenya Gala Dinner on 9th October 2015. The dinner celebration attracted the participation of corporates and individuals with a keen interest and commitment to service excellence. The dinner provided an opportunity to acknowledge corporates that participated in the Customer Service Week 2015 and to encourage their participation in raising the profile of customer service nationally.

The event was graced by Mr. Eric Kimani – the founder of Palm House Diaries who spoke on ‘Increasing our circle of influence’. He urged the guests to work towards increasing their circle of influence, which can be greatly achieved through networking opportunites. The participants were moved, touched and inspired by his speech.

Lucky dinner guests were thrilled to scoop exciting raffle prizes including romantic getaways to various destinations in the country, dinner vouchers, paintings and an assortment of high quality wines.

ICS Kenya acknowledges the following sponsors: Safaricom Limited, Resolution Insurance, Higher Education Loans Board (HELB), Galleria Shopping Mall, Gulf African Bank, UAP-Old Mutual Group, Capital Colors, Daffodil Securities, Access Kenya Group, Heritage Hotels, Parapet Cleaning Services, Laico Regency Hotel, CS Consulting , Nestle, AA Kenya, Life Skills Consulting, Evolve Consultants, Upskill Afrika Tamambo Restaurants, Amaica Restaurant, Kenya Orient Insurance Limited, Jubilee Insurance and SamKan Arts & Frames for their valued support that made the evening a great success.