Who we are
ICX Kenya seeks to be the authoritative voice of Customer Service and a benchmark for individuals and organizations that wish to deliver world-class customer experiences back by top notch professionalism.
what we do
We provide a forum through which Customer Service professionalism is recognized and promoted; Networking, learning and development opportunities to promote and improve quality of service.
OUR MEMBERSHIP
Our membership is open to both corporate and individual members in private and
public sectors, with genuine interest in learning more about customer
service and putting this into practice.
THEME 2025
Embracing Intelligent Customer Experience
#EmbracingIntelligent CX encompases investing in Advanced Tools andTechnologies: Adopt AI-driven chatbots, self-service platforms, and real-time analytics.”
“Train Teams for Digital Readiness: Equip your employees with the skills to navigate new tools and technologies effectively.”
” Integrate AI with Human-Centric Design: Ensure a balance between automation and empathetic human interactions.”
UPCOMING EVENTS
THE BUZZ ABOUT US
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
Jane Ochieng | CEO
“Thank you for training our staff. With your help our business is now on the right track.”
John Wasike | HRD Manager
Excellent program. Very well taugh, No need for follow up, Understood perfectly !! Waiting for the next conference Very excited.
Ronald Kirui| Manager
Blogs
By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]
Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]
In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]
“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the [...]
#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a [...]
We have all gone through some type of personalization as we carry out our day [...]
