Our Programs
Our Objectives
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Provide a forum through which Customer Service professionalism is recognised and promoted.
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Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
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Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Sustaining Customer Experience Excellence through Proactive Knowledge Management
Lately I have found myself increasingly interested in how to better leverage on everyday data to make better business decisions and sustain customer experience excellence. Now we all know that trends come and go but every so often, there will be something that comes...
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2018 Customer Service Survey by Kenya Association of Bankers (KBA)
What our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
“Thank you for training our staff. With your help our business is now on the right track.”