Who we are

ICX Kenya seeks to be the authoritative voice of Customer Service and a benchmark for individuals and organizations that wish to deliver world-class customer experiences back by top notch professionalism.

What We Do

We provide a forum through which Customer Service professionalism is recognized and promoted; Networking, learning and development opportunities to promote and improve quality of service.

ICx kenya Membership

Our membership is open to both corporate and individual members in private and
public sectors, with genuine interest in learning more about customer
service and putting this into practice.

Elevating Employee Experience For Customer Experience Success

 “#EmployeeExperience encompasses the physical, cultural, psychological/emotional and technological environment in which employees work and how these factors impact their engagement, productivity, and overall well-being.”

“Invest in creating an environment that prioritizes employee well-being, engagement, growth, and satisfaction contributes significantly to delivering exceptional service and fostering customer loyalty.”

“Employee Experience and Customer Experience are intricately linked, forming the foundation for a successful and customer-centric organization.

Upcoming Events

5th Edition Africa’s Annual CX Conference

Africa CX Conference 2024

member testimonials 

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”
John Wasike | HRD Manager

Message Us

Get In touch below. 

Call/WhatsApp Us

(254) 754 854 565

Office Location

Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, Kenya.

P.O. Box 9241-00100 Nairobi, Kenya.

Open Hours

M-F: 8am - 5pm