Our Programs

Breakfast Forums

Breakfast Forums

Corporate Talks

Corporate Talks

Study Tours

Study Tours

Training Courses

Training Courses

 

 

Our Objectives

  • Provide a forum through which Customer Service professionalism is recognised and promoted.

  • Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

  • Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

Customer Service Week Gala Dinner 2022

Customer Service Week Gala Dinner 2022

It is all or Nothing!! This is how we feel this season and are going all out to celebrate the gains made in customer experience this far. Save the date on the 14th of October; We will be hosting Customer Service Week Gala Dinner as we celebrate CS Week efforts. This...

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CS Week 2022; Themed Sustaining Customer Inclusion

CS Week 2022; Themed Sustaining Customer Inclusion

What is Customer Service Week? Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time  when customer-oriented organizations and institutions around the world recognize the importance of Customer...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”
John Wasike | HRD Manager