THEME 2025

Embracing Intelligent Customer Experience

#EmbracingIntelligent CX encompases investing in Advanced Tools andTechnologies: Adopt AI-driven chatbots, self-service platforms, and real-time analytics.”

“Train Teams for Digital Readiness: Equip your employees with the skills to navigate new tools and technologies effectively.”

” Integrate AI with Human-Centric Design: Ensure a balance between automation and empathetic human interactions.”

UPCOMING EVENTS

ICX CONFERENCE 2025

THE BUZZ ABOUT US

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager

Excellent program. Very well taugh, No need for follow up, Understood perfectly !! Waiting for the next conference Very excited.

Ronald Kirui| Manager

Blogs

Customer Experience x Data Privacy — a symbiotic relationship

By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]

Elevating Employee Experience for Customer Experience Success

Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]

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EX for CX Success 2024 ICX Theme

In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]

Becoming A CX Champion

“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the [...]

ICX – ANNUAL THEME 2024 – Elevating EX for CX Success

#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a [...]

Personalization and Hyper-Personalization

We have all gone through some type of personalization as we carry out our day [...]