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The Institute of Customer Experience Kenya

We are the professional body for Customer Service. Our aim is to raise the profile of Customer Experience by driving Customer Service performance and professionalism in Kenya and the region.

Who we are

ICX Kenya seeks to be the authoritative voice of Customer Service and a benchmark for individuals and organizations that wish to deliver world-class customer experiences back by top notch professionalism.

What We Do

We provide a forum through which Customer Service professionalism is recognized and promoted; Networking, learning and development opportunities to promote and improve quality of service.

ICx kenya Membership

Our membership is open to both corporate and individual members in private and
public sectors, with genuine interest in learning more about customer
service and putting this into practice.

 2023 National CX Theme ~ #DrivingCXAgility

“CX Agility can be described as a business’ ability to move fast, adapt to tactics quickly and respond to evolving customer needs and market conditions.”

“Brands with a strong focus on CX agility monitor shifts in customers’ tastes and expectations, quickly innovate, react and embrace opportunities to spur growth.”

When CX Excellence is delivered correctly, it grows customer satisfaction, fosters loyalty, and eventually boosts the bottom line.

Upcoming Events



Best CX Strategy
Best Internal CX
CS Week Innovation Award
Best Communication Strategy
Best Use of Technology

CS WEEK 2023

CS Week 2023 Activities
CS Week 2023 Activities

member testimonials 

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”
John Wasike | HRD Manager

Message Us

Get In touch below. 

Call/WhatsApp Us

(254) 754 854 565

Office Location

Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, Kenya.

P.O. Box 9241-00100 Nairobi, Kenya.

Open Hours

M-F: 8am - 5pm