Our Programs
Our Objectives
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Provide a forum through which Customer Service professionalism is recognised and promoted.
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Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
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Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
2018 Customer Service Survey by Kenya Association of Bankers (KBA)
ICX Study Tours – #2018ICXHighlights
ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. This year members had the opportunity to do several study tours with one of them hosted by...
read moreWhat our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
“Thank you for training our staff. With your help our business is now on the right track.”