Customer Service Blog
Kenya has been earmarked as one of the leading emerging economies in Africa to invest in. We are seeing an increasing number of international companies enter our market, many of who actively monitor, review and improve customer experience as part of their strategic...
Customer Service Blog
Generally speaking, I wear the millennial badge proudly because that is the generation that I belong to. Millenials are born roughly between 1980 and 1995. Recently while at work, I asked a customer for their ID number and on their responding, I mentally compared that...
