ICX Kenya Calendar of Events 2018
Are Kenyan Politicians Giving Citizens the Customer Experience They Deserve?
An extremely unhealthy culture is taking root in the Kenyan political arena, as recently witnessed from our politicians easy on the lips with insults and abusive language targeting their opponents. Institutions and leaders including the presidency have not been spared...
Creating Competitive Advantage through Customer Experience
Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood...
Customer Experience Explained
Customer experience (CX) can be explained as the entirety of interactions a customer has with a company and its products or services. This includes a customer’s perception, their rational, physical, emotional, subconscious, and psychological interaction with the...Rated Among Top 50 Customer Service Blogs
