Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their organizations. Organizations and institutions that participate in Customer Service Week carry out special activities to […]
Tag Archives: ICX Kenya
03
Oct
Oct
An extremely unhealthy culture is taking root in the Kenyan political arena, as recently witnessed from our politicians easy on the lips with insults and abusive language targeting their opponents. Institutions and leaders including the presidency have not been spared this communication circus! The presidency for example is an office that must be respected as […]
22
May
May
Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood that the family menu for […]
12
May
May
Customer experience (CX) can be explained as the entirety of interactions a customer has with a company and its products or services. This includes a customer’s perception, their rational, physical, emotional, subconscious, and psychological interaction with the company’s products, services and employees. This perception affects customer behavior and builds memories, which drive customer loyalty and affects the economic value attributed […]