Customer Service
#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a workplace where talent not only stays but flourishes.” ~ Unknown What the Theme Means The vitality of every organization relies on the...
Customer Service Blog
On 21 June 2023, I had the privilege of moderating a panel discussion about “Fostering a CX-Based Community” at the 14th #CXTransformation Summit hosted by Phoenix Business Intelligence with ICX Kenya as the local Association...
Customer Service Blog
Every organization today seeks to gather as much information about a customer as possible. By walking into an organization or just making a phone call, you hardly realize just how much personal information you have left behind. While everyone loves to talk about the...
