Creating Competitive Advantage through Customer Experience
Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood...
Customer Service versus Customer Experience
Imagine that you as a dear customer, have visited a shoe shop to buy a new pair of shoes that you have been saving up for. Although you have a rough idea of the shoe you want to buy, there are other varieties of shoes in design and color in the store that have...
Demystifying Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting...
Nairobi Serena’s Unique Way of Maintaining Service Consistency
Have you ever wondered how to maintain service consistency, how to retain happy customers and give them steady services? ICS Kenya members were privileged to discover the secret to this success during a study tour held on 3rd May at Nairobi Serena Hotel. As a specific...Rated Among Top 50 Customer Service Blogs
