Every organization today seeks to gather as much information about a customer as possible. By walking into an organization or just making a phone call, you hardly realize just how much personal information you have left behind. While everyone loves to talk about the significance of data and technology, we still are yet to completely […]
Tag Archives: CUSTOMER SERVICE
22
May
May
Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood that the family menu for […]
19
May
May
Imagine that you as a dear customer, have visited a shoe shop to buy a new pair of shoes that you have been saving up for. Although you have a rough idea of the shoe you want to buy, there are other varieties of shoes in design and color in the store that have attracted […]
27
Apr
Apr
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. Characteristics of Good Customer Service Promptness: Promises for delivery of products must be on […]
Celebrating Customer Service, Customer Service
Nairobi Serena’s Unique Way of Maintaining Service Consistency
19
Sep
Sep
Have you ever wondered how to maintain service consistency, how to retain happy customers and give them steady services? ICS Kenya members were privileged to discover the secret to this success during a study tour held on 3rd May at Nairobi Serena Hotel. As a specific benefit for members, ICS Kenya organized the study tour […]
26
Feb
Feb
Over the years, I have found that the image that comes to most people’s mind when I talk about Quality of Customer Service, is that of a front line employee smiling (or not) at customers. The front line staff will most likely be a Receptionist whom you will find at most organizations, a Cashier/Teller at […]
18
Jan
Jan
CUSTOMER SERVICE IS ABOUT ALL OF US – LET’S OWN IT! The buck stops with me………………I am the solution The buck stops with you……………..you are the solution It’s never an easy task dealing with a complaining customer Sometimes it may seem like they are looking for trouble But they are looking for a solution to […]
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