An extremely unhealthy culture is taking root in the Kenyan political arena, as recently witnessed from our politicians easy on the lips with insults and abusive language targeting their opponents. Institutions and leaders including the presidency have not been spared this communication circus! The presidency for example is an office that must be respected as […]
Tag Archives: Customer Service Week
Celebrating Customer Service, CSWeek 2016, Customer Service
Going the Extra Mile for the Customer with DTB Africa
13
Jan
Jan
“Customer service isn’t a department, it’s a philosophy!” Cliché. Right? Not so for DTB. As a matter of fact, we live, eat and breathe this remarkable standpoint. Shep Hyken’s words are vibrantly alive and breathing in our organization. In the words of Betsy Sanders, Service is not what we do, but who we are. It […]
