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Are Kenyan Politicians Giving Citizens the Customer Experience They Deserve?

Are Kenyan Politicians Giving Citizens the Customer Experience They Deserve?

Customer Service Blog

An extremely unhealthy culture is taking root in the Kenyan political arena, as recently witnessed from our politicians easy on the lips with insults and abusive language targeting their opponents. Institutions and leaders including the presidency have not been spared...
Going the Extra Mile for the Customer with DTB Africa

Going the Extra Mile for the Customer with DTB Africa

Celebrating Customer Service, CSWeek 2016, Customer Service

“Customer service isn’t a department, it’s a philosophy!” Cliché. Right? Not so for DTB. As a matter of fact, we live, eat and breathe this remarkable standpoint. Shep Hyken’s words are vibrantly alive and breathing in our organization. In the words of Betsy Sanders,...
Press Release: Customer Service Week-2016

Press Release: Customer Service Week-2016

CSWeek 2016, Customer Service

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Location: Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, Kenya.

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