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Should Customer Experience be a Departmental Function?

Customer Service Blog, Our Videos | 3 comments

Should Customer Experience be a Departmental Function?

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3 Comments

  1. Suleiman Marenya
    Suleiman Marenya on July 13, 2018 at 3:11 pm

    yes it should be a departmental funtions since most companies who have outsourced their call center normally dont have time to follow up with the customer center activities. they only rely on data sent to them by the outsoucing company which some maybe inaccurate at some points. when a company have a specific depatment that deals with customer experience only it improves the productivity and quick response by the call center agent.

    Reply
    • UXManager
      UXManager on July 31, 2018 at 11:55 am

      Well said Suleiman

      Reply
    • David
      David on September 7, 2018 at 7:28 pm

      Suleiman I agree with you 100%

      Reply

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