Should Customer Experience be a Departmental Function? Customer Service Blog, Our Videos | 3 comments Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Google+ (Opens in new window) Related 3 Comments Suleiman Marenya on July 13, 2018 at 3:11 pm yes it should be a departmental funtions since most companies who have outsourced their call center normally dont have time to follow up with the customer center activities. they only rely on data sent to them by the outsoucing company which some maybe inaccurate at some points. when a company have a specific depatment that deals with customer experience only it improves the productivity and quick response by the call center agent. Reply UXManager on July 31, 2018 at 11:55 am Well said Suleiman Reply David on September 7, 2018 at 7:28 pm Suleiman I agree with you 100% Reply Submit a Comment Cancel reply Your email address will not be published. Required fields are marked *Comment Name * Email * Website Notify me of follow-up comments by email. Notify me of new posts by email.