yes it should be a departmental funtions since most companies who have outsourced their call center normally dont have time to follow up with the customer center activities. they only rely on data sent to them by the outsoucing company which some maybe inaccurate at some points. when a company have a specific depatment that deals with customer experience only it improves the productivity and quick response by the call center agent.
yes it should be a departmental funtions since most companies who have outsourced their call center normally dont have time to follow up with the customer center activities. they only rely on data sent to them by the outsoucing company which some maybe inaccurate at some points. when a company have a specific depatment that deals with customer experience only it improves the productivity and quick response by the call center agent.
Well said Suleiman
Suleiman I agree with you 100%