Our Programs
Our Objectives
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Provide a forum through which Customer Service professionalism is recognised and promoted.
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Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
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Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Sustaining Customer Experience Excellence – CX Connect Vol 19
Customer Service Week Theme 2018 – Sustaining Customer Experience Excellence
“Trust is built with consistency” - Lincoln Chafee What does it take to sustain customer experience excellence? Is there need to focused on not only raising CX excellence but ensuring sustainability? Is customer trust in your organizations built on sustainably...
read moreWhat our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
“Thank you for training our staff. With your help our business is now on the right track.”