Our Programs
Our Objectives
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Provide a forum through which Customer Service professionalism is recognised and promoted.
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Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
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Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Customer Service Week Theme 2018 – Sustaining Customer Experience Excellence
“Trust is built with consistency” - Lincoln Chafee What does it take to sustain customer experience excellence? Is there need to focused on not only raising CX excellence but ensuring sustainability? Is customer trust in your organizations built on sustainably...
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Are you ready for #CSWeek2018?
Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their...
read moreWhat our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.” Jane Ochieng | CEO
“Thank you for training our staff. With your help our business is now on the right track.” John Wasike | HRD Manager