Provide a forum through which Customer Service professionalism is recognised and promoted.
Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. This year members had the opportunity to do several study tours with one of them hosted by...read more
Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans Board (HELB) on 23rd January, 2018 graced an exclusive CEO forum organized by ICX Kenya as they launched the State of Customer...read more