ICX KENYA BREAKFAST FORUM & Round Table
Breakfast Forums / Round Tables to facilitate peer engagement, learning and sharing of experiences across different industries and sectors.
ICX KENYA STUDY TOURS
Study tours to facilitate learning and benchmarking best practice from organizations that are implementing impactful service excellence strategies.
CEO Forums that bring together industry leaders from private and public sector to infuse leadership excellence into the delivery of customer experience objectives.
ICX KENYA CORPORATE TALKS
Corporate Talks from subject matter experts to inform, education and inspire organizational development and positive change for implementation.
CX Training Programmes
These training programmes are designed for staff at all levels from the front line to mid-level to senior management and top leadership.
CUSTOMER SERVICE WEEK
Customer Service Week coordination to enable organizations from the public and private sectors stamp their authority as customer-centric towards CX advocacy.
Africa CX Conference
Annual Africa CX Conference brings together a collation of local and global leaders in the CX space to provide insights to empower organizations towards excellence.
SERVICE EXCELLENCE AWARDS
Service Excellence Awards to recognize and celebrate the success of corporate organizations and individuals that provide exemplary delivery.
Research Studies, Surveys & Audits
We champion research studies, surveys & audits for public and private sector, including mystery shopping & FGDs providing access to crucial decision-making data/information.
Provision of CX professionals reference services for organizations wishing to recruit CX practitioners
Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, Kenya.
P.O. Box 9241-00100 Nairobi, Kenya.
M-F: 8am - 5pm