ICX Study Tours – #2018ICXHighlights

ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. This year members had the opportunity to do several study tours with one of them hosted by...

read more

Centennials Redefining Customer Experience

Generally speaking, I wear the millennial badge proudly because that is the generation that I belong to. Millenials are born roughly between 1980 and 1995. Recently while at work, I asked a customer for their ID number and on their responding, I mentally compared that...

read more