Our Programs
Our Objectives
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Provide a forum through which Customer Service professionalism is recognised and promoted.
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Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
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Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Elevating Employee Experience for Customer Experience Success
Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights from over 320 respondents in March-April 2024, through our experience management platform. Our diverse sample covered various demographics,...
Becoming A CX Champion
"A leader is a dealer in hope." - Nigerian Proverb This morning, I had the privilege of being a guest speaker at the CX Academy Africa’s Weekly Breakfast Virtual Conversation where we talked about “Becoming a CX Champion.” I have 20 years’ experience spanning across...
member testimonials
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”
“Thank you for training our staff. With your help our business is now on the right track.”