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Customer Experience x Data Privacy — a symbiotic relationship
By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]
Feb
Elevating Employee Experience for Customer Experience Success
Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]
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Jun
EX for CX Success 2024 ICX Theme
In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]
May
Becoming A CX Champion
“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the [...]
Mar
ICX – ANNUAL THEME 2024 – Elevating EX for CX Success
#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a [...]
Jan
Personalization and Hyper-Personalization
We have all gone through some type of personalization as we carry out our day [...]
Nov