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Customer Experience x Data Privacy — a symbiotic relationship

By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]

Elevating Employee Experience for Customer Experience Success

Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]

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EX for CX Success 2024 ICX Theme

In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]