Elevating employee experience key to unlock organisational success

Customer Experience x Data Privacy — a symbiotic relationship

By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]

Elevating Employee Experience for Customer Experience Success

Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]

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EX for CX Success 2024 ICX Theme

In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]

EX FOR CX SUCCESS SURVEY 2024 FINDINGS

Becoming A CX Champion

“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the [...]

ICX – ANNUAL THEME 2024 – Elevating EX for CX Success

#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a [...]

Personalization and Hyper-Personalization

We have all gone through some type of personalization as we carry out our day [...]