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LAtest NEws

Elevating employee experience key to unlock organisational success
March 14, 2025

Customer Experience x Data Privacy — a symbiotic relationship

By Akshay Shah How can Customer Experience (CX) professionals navigate the delicate balance between creating [...]

12
Feb
EX for CX Survey Results
Elevating Employee Experience for Customer Experience Success

Background By Akshay Shah In collaboration with the Institute of Customer Experience, Kenya, we gathered insights [...]

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26
Jun
EX for CX Success 2024 ICX Theme

In line with this year’s national theme, “Elevating Employee Experience for Customer Experience Success,” ICX [...]

24
May
EX FOR CX SUCCESS SURVEY 2024 FINDINGS
May 15, 2024

Becoming A CX Champion

“A leader is a dealer in hope.” – Nigerian Proverb This morning, I had the [...]

14
Mar
ICX Annual Theme 2024 - Elevating EX For CX Success
ICX – ANNUAL THEME 2024 – Elevating EX for CX Success

#ElevatingEXforCXSuccess “Employees are the heartbeat of any organization. Prioritize their experience, and you’ll create a [...]

19
Jan
Jackie Wahome - Personalization and Hyper-Personalization
Personalization and Hyper-Personalization

We have all gone through some type of personalization as we carry out our day [...]

20
Nov