WORD FROM THE CHAIRMAN
It is with great excitement that I invite you to the 6th Edition of our Annual Conference, a premier gathering of CX professionals, thought leaders, and innovators. This year, we delve into the theme “Intelligent CX”—exploring how emerging technologies, data-driven insights, and human-centered strategies are shaping the future of customer experience.
As we continue our journey towards CX Excellence, this conference offers a unique platform to learn, share, and network with industry peers. Expect engaging discussions, expert-led sessions, and actionable insights that will elevate your approach to customer experience.
I encourage you to be part of this transformative experience. Let’s come together to redefine CX and drive meaningful impact in our organizations and beyond.
See you at the 6th Edition Annual Conference!
jOSEPH CHOGE
CHAIRMAN, BOARD OF DIRECTORS ICX KENYA
THEME 2025
EMBRACING INTELLIGENT CUSTOMER EXPERIENCE
#EmbracingIntelligent CX encompases investing in Advanced Tools andTechnologies: Adopt AI-driven chatbots, self-service platforms, and real-time analytics.”
“Train Teams for Digital Readiness: Equip your employees with the skills to navigate new tools and technologies effectively.”
” Integrate AI with Human-Centric Design: Ensure a balance between automation and empathetic human interactions.”
