Sustaining Customer Experience Excellence through Proactive Knowledge Management
Lately I have found myself increasingly interested in how to better leverage on everyday data to make better business decisions and sustain customer experience excellence. Now we all know that trends come and go but every so often, there will be something that comes...
2018 Customer Service Survey by Kenya Association of Bankers (KBA)
ICX Study Tours – #2018ICXHighlights
ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. This year members had the opportunity to do several study tours with one of them hosted by...
ICX CEO Breakfast 2018 – Positioning Customer Experience in Kenya – #2018ICXHighlights
Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans Board (HELB) on 23rd January, 2018 graced an exclusive CEO forum organized by ICX Kenya as they launched the State of Customer...
Sustaining Customer Experience Excellence – CX Connect Vol 19
Customer Service Week Theme 2018 – Sustaining Customer Experience Excellence
“Trust is built with consistency” - Lincoln Chafee What does it take to sustain customer experience excellence? Is there need to focused on not only raising CX excellence but ensuring sustainability? Is customer trust in your organizations built on sustainably...
Are you ready for #CSWeek2018?
Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their...
Should Customer Experience be a Departmental Function?
Inaugural Africa Customer Experience Conference 2018 is Here with Us.
ICX Kenya is pleased to invite you to the inaugural Africa Customer Experience Conference - #AfricaCXConference2018 that will be dedicated to the theme “DISRUPTING CUSTOMER EXPERIENCE THROUGH TECHNOLOGY” The conference will be held at Radisson Blu Hotel,...
Leveraging on the Power of Social Media for Business Growth – With Angelica Mbandu – CX, Consolidated Bank
I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib - Customer Rewards and Loyalty Manager at CBA bank. We had a small chitchat as we were shown to the venue by the security guards at KCB Bank. Service...
CS Week Gala Dinner
Rated Among Top 50 Customer Service Blogs
