Inaugural Africa Customer Experience Conference 2018 is Here with Us.
ICX Kenya is pleased to invite you to the inaugural Africa Customer Experience Conference – #AfricaCXConference2018 that will be dedicated to the theme “DISRUPTING CUSTOMER EXPERIENCE THROUGH TECHNOLOGY” The conference will be held at Radisson Blu...
Leveraging on the Power of Social Media for Business Growth – With Angelica Mbandu – CX, Consolidated Bank
I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib – Customer Rewards and Loyalty Manager at CBA bank. We had a small chitchat as we were shown to the venue by the security guards at KCB Bank....ICX Kenya Calendar of Events 2018
Setting Customer Experience (CX) Goals
In the first ICX-Kenya twitter chat this year held on Friday Jan 11th 2018, the topic of discussion was Customer Experience Goals and the guest was Lucy Kiruthu. In this blog post, Lucy summarizes the insights she shared on CX Goals. You can get more info by following...
ICX Research Report on The State of Customer Service in Corporate Kenya
ICX State of Customer Service Research Report...Rated Among Top 50 Customer Service Blogs
