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Should Customer Experience be a Departmental Function?

Should Customer Experience be a Departmental Function?

Customer Service Blog, Our Videos

Inaugural Africa Customer Experience Conference 2018 is Here with Us.

Inaugural Africa Customer Experience Conference 2018 is Here with Us.

Customer Service Blog

ICX Kenya is pleased to invite you to the inaugural Africa Customer Experience Conference – #AfricaCXConference2018  that will be dedicated to the theme “DISRUPTING CUSTOMER EXPERIENCE THROUGH TECHNOLOGY” The conference will be held at Radisson Blu...
Leveraging on the Power of Social Media for Business Growth – With Angelica Mbandu – CX, Consolidated Bank

Leveraging on the Power of Social Media for Business Growth – With Angelica Mbandu – CX, Consolidated Bank

Customer Service Blog

I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib – Customer Rewards and Loyalty Manager at CBA bank. We had a small chitchat as we were shown to the venue by the security guards at KCB Bank....

ICX Kenya Calendar of Events 2018

Customer Service, Customer Service Blog

Setting Customer Experience (CX) Goals

Setting Customer Experience (CX) Goals

Customer Service, Customer Service Blog

In the first ICX-Kenya twitter chat this year held on Friday Jan 11th 2018, the topic of discussion was Customer Experience Goals and the guest was Lucy Kiruthu. In this blog post, Lucy summarizes the insights she shared on CX Goals. You can get more info by following...
ICX Research Report on The State of Customer Service in Corporate Kenya

ICX Research Report on The State of Customer Service in Corporate Kenya

Customer Service, Customer Service Blog

ICX State of Customer Service Research Report...
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E:  tellmemore@icxkenya.co.ke 

P: 0759 212 693 |0754 854 565

WhatsApp: +254 0754 854 565

B: P.O. Box 9241-00100 Nairobi, Kenya.

Location: Bible Translation and Literacy House (BTL) Gate 7, Masaba Road, off Bunyala Road, Lower Hill, Nairobi, Kenya.

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