It is all or Nothing!! This is how we feel this season and are going all out to celebrate the gains made in customer experience this far. Save the date on the 14th of October; We will be hosting Customer Service Week Gala Dinner as we celebrate CS Week efforts. This is a black tie […]
Category Archives: Celebrating Customer Service
31
Aug
Aug
What is Customer Service Week? Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their organizations. Organizations and institutions that participate in Customer Service Week […]
17
Sep
Sep
Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their organizations. Organizations and institutions that participate in Customer Service Week carry out special activities to […]
Celebrating Customer Service, CSWeek 2016, Customer Service
Going the Extra Mile for the Customer with DTB Africa
13
Jan
Jan
“Customer service isn’t a department, it’s a philosophy!” Cliché. Right? Not so for DTB. As a matter of fact, we live, eat and breathe this remarkable standpoint. Shep Hyken’s words are vibrantly alive and breathing in our organization. In the words of Betsy Sanders, Service is not what we do, but who we are. It […]
Celebrating Customer Service, Customer Service
Nairobi Serena’s Unique Way of Maintaining Service Consistency
19
Sep
Sep
Have you ever wondered how to maintain service consistency, how to retain happy customers and give them steady services? ICS Kenya members were privileged to discover the secret to this success during a study tour held on 3rd May at Nairobi Serena Hotel. As a specific benefit for members, ICS Kenya organized the study tour […]
Social media is a resourceful tool for any organization. Selecting the right platforms to communicate to customers effectively, enhancing customer service delivery via social media and effectively managing social media crises gives organizations a lifetime experience in the internet world to transform their customer’s experiences. These were the three main areas addressed by Kenya’s Social […]
Celebrating Customer Service, Customer Service
CUSTOMER SERVICE TIPS : The Ten Commandments of Effective Customer Service
05
Sep
Sep
Customer service is everyone’s job. Everyone in an organization serves the customer. Even those employees who do not deal directly with customers serve the customer by providing support to those employees who do deal directly with the customer. Every member of the organization must have a sense for serving the customer. Great customer service results […]
24
Feb
Feb
“Excellent customer service reduces your cost, helps achieve your strategy and creates good customer experiences,” these were the wise words of Dr. Njenga, Dean Strathmore Business School, who graced the occasion the Chief Guest during the Service Excellence Awards Breakfast organized by ICS Kenya at Laico Regency Hotel on 3rd September 2015. Dr. Njenga highlighted […]
Celebrating Customer Service, Customer Service
Customer Service Week 2015 – Listening To Our Customers
22
Feb
Feb
The Customer Service Week 2015 was celebrated from 5th -9th October nationally with pomp, colour, creativity and delight. ICS Kenya that facilitates the nationwide celebrations, rallied various organizations to celebrate Customer Service Week under the theme “Listening to our customers”. It was a resounding success and over fifty organizations from both private and public sector […]
You must be logged in to post a comment.