Going the Extra Mile for the Customer with DTB Africa
“Customer service isn’t a department, it’s a philosophy!” Cliché. Right? Not so for DTB. As a matter of fact, we live, eat and breathe this remarkable standpoint. Shep Hyken’s words are vibrantly alive and breathing in our organization. In the words of Betsy Sanders,...
Nairobi Serena’s Unique Way of Maintaining Service Consistency
Have you ever wondered how to maintain service consistency, how to retain happy customers and give them steady services? ICS Kenya members were privileged to discover the secret to this success during a study tour held on 3rd May at Nairobi Serena Hotel. As a specific...Kenya’s Social Media Gurus Speak out on Social Media for Customer Experience
Social media is a resourceful tool for any organization. Selecting the right platforms to communicate to customers effectively, enhancing customer service delivery via social media and effectively managing social media crises gives organizations a lifetime...
CUSTOMER SERVICE TIPS : The Ten Commandments of Effective Customer Service
Customer service is everyone’s job. Everyone in an organization serves the customer. Even those employees who do not deal directly with customers serve the customer by providing support to those employees who do deal directly with the customer. Every member of...
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