Celebrating Customer Service, Upcoming Events
It is all or Nothing!! This is how we feel this season and are going all out to celebrate the gains made in customer experience this far. Save the date on the 14th of October; We will be hosting Customer Service Week Gala Dinner as we celebrate CS Week efforts. This...
Celebrating Customer Service
What is Customer Service Week? Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer...
Celebrating Customer Service
Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their...
Celebrating Customer Service, CSWeek 2016, Customer Service
“Customer service isn’t a department, it’s a philosophy!” Cliché. Right? Not so for DTB. As a matter of fact, we live, eat and breathe this remarkable standpoint. Shep Hyken’s words are vibrantly alive and breathing in our organization. In the words of Betsy Sanders,...
Celebrating Customer Service, Customer Service
Have you ever wondered how to maintain service consistency, how to retain happy customers and give them steady services? ICS Kenya members were privileged to discover the secret to this success during a study tour held on 3rd May at Nairobi Serena Hotel. As a specific...
Celebrating Customer Service, Customer Service, Customer Service Blog
Social media is a resourceful tool for any organization. Selecting the right platforms to communicate to customers effectively, enhancing customer service delivery via social media and effectively managing social media crises gives organizations a lifetime...