Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education
Loans Board on 23rd January, 2018 graced an exclusive CEO forum organized by ICX Kenya as they launched the State of Customer Service in Kenya Research Report.

The panel discussion led by the above mentioned CEOs in the private sector and public sector respectively served to drive
conversation around harnessing the value,of customer experience towards profitable and sustainable business.

Read more – CX Connect Newsletter V.18


ICX Kenya - CX Connect Vol 18