ICX Kenya organizes study tours for members to visit, learn and benchmark best practice from staff in organizations that are implementing best practices in service excellence. This year members had the opportunity to do several study tours with one of them hosted by Kenya Commercial Bank while another one was hosted by The Standard Chartered […]
Monthly Archives: December 2018
Customer Service
ICX CEO Breakfast 2018 – Positioning Customer Experience in Kenya – #2018ICXHighlights
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Dec
Dec
Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans Board (HELB) on 23rd January, 2018 graced an exclusive CEO forum organized by ICX Kenya as they launched the State of Customer Service in Kenya Research Report. The panel discussion led by the above mentioned […]
