Kenya has been earmarked as one of the leading emerging economies in Africa to invest in. We are seeing an increasing number of international companies enter our market, many of who actively monitor, review and improve customer experience as part of their strategic agenda. We have various corporate clichés attached to the customer from “the […]
Monthly Archives: August 2017
22
Aug
Aug
Every organization today seeks to gather as much information about a customer as possible. By walking into an organization or just making a phone call, you hardly realize just how much personal information you have left behind. While everyone loves to talk about the significance of data and technology, we still are yet to completely […]
14
Aug
Aug
Imagine a client walking into a passport processing office to apply for renewal of her passport. The process starts online and she has all the requisite documents. A big sign at the entrance shows that it takes 5 working days for a passport renewal to be ready which puts a smile on her face. She […]
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