CUSTOMER SERVICE IS ABOUT ALL OF US – LET’S OWN IT! The buck stops with me………………I am the solution The buck stops with you……………..you are the solution It’s never an easy task dealing with a complaining customer Sometimes it may seem like they are looking for trouble But they are looking for a solution to […]
Monthly Archives: January 2016
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Jan
Jan
It’s Tuesday evening, I walk up to that tiny fast food place a few meters from my house. It’s a place I frequent every time I need supper but I am unable to put in some work in the kitchen. So just like any other day, I place my order and start chatting with my […]
Have you ever wondered how Customer Service Experience would be if you visited the west? Do you imagine it to be excellent or poor? Well! Angela Rarieya, a Customer Experience Specialist and ICS Kenya Board Member tells us about her own experiences in in the Republic of Ghana, West Africa, where she has been working…