CUSTOMER SERVICE IS ABOUT ALL OF US – LET’S OWN IT!
The buck stops with me………………I am the solution
The buck stops with you……………..you are the solution
It’s never an easy task dealing with a complaining customer
Sometimes it may seem like they are looking for trouble
But they are looking for a solution to a frustrating problem
I will provide the solution, for the buck stops with me….. I am the solution.
You need to provide the solution, for the buck stops with you…..you are the solution.
Listen to the customer without interruption
Do not guess or cut them off before they finish
It is a chance to identify what it is they are really upset about
The buck stops with me…..I am the solution.
The buck stops with you…..you are the solution.
Give the customer your full attention and understanding
Offer real solutions by telling them what you can do not cannot do
Don’t shift the blame to someone else
For the buck stops with me…….-I am the solution.
For the buck stops with you……. you are the solution.
Let us own our customers problems and look for solutions
Avoid procrastination and blaming each other
Give feedback as appropriate and always appreciate
For the buck stops with me……I am the solution.
For the buck stops with you……you are the solution.
THE BUCK STOPS WITH YOU AND ME…….WE ARE THE SOLUTION
BY: Rahma Magut
Business Centre Manager
First Community Bank