Provide a forum through which Customer Service professionalism is recognised and promoted.
Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Leveraging on the Power of Social Media for Business Growth – With Angelica Mbandu – CX, Consolidated Bank
I was running late for the study tour at KCB which was meant to start at 9.00 am. On my way I bumped into Riham Taib - Customer Rewards and Loyalty Manager at CBA bank. We had a small chitchat as we were shown to the venue by the security guards at KCB Bank. Service...read more
Mugo Kibati, Former Group Chief Executive Officer at Sanlam PLC, and Charles Ringera, Chief Executive Officer at Higher Education Loans Board on 23rd January, 2018 graced an exclusive CEO forum organized by ICX Kenya as they launched the State of Customer Service in...read more
What our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”Jane Ochieng | CEO
“Thank you for training our staff. With your help our business is now on the right track.”John Wasike | HRD Manager