Study Tours

Recognition and Awards

Membership Development

Thought Leadership

Our Programs

Breakfast Forums

Breakfast Forums

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Breakfast Forums

Corporate Talks

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Breakfast Forums

Study Tours

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Training Courses

Training Courses

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Our Objectives

Provide a forum through which Customer Service professionalism is recognised and promoted.

Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

Centennials Redefining Customer Experience

Generally speaking, I wear the millennial badge proudly because that is the generation that I belong to. Millenials are born roughly between 1980 and 1995. Recently while at work, I asked a customer for their ID number and on their responding, I mentally compared that...

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Creating Competitive Advantage through Customer Experience

Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager