Our Programs

Breakfast Forums

Breakfast Forums

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Breakfast Forums

Corporate Talks

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Breakfast Forums

Study Tours

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Training Courses

Training Courses

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Our Objectives

  • Provide a forum through which Customer Service professionalism is recognised and promoted.

  • Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

  • Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

Setting Customer Experience (CX) Goals

In the first ICX-Kenya twitter chat this year held on Friday Jan 11th 2018, the topic of discussion was Customer Experience Goals and the guest was Lucy Kiruthu. In this blog post, Lucy summarizes the insights she shared on CX Goals. You can get more info by following...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager