Study Tours

Recognition and Awards

Membership Development

Thought Leadership

Our Programs

Breakfast Forums

Breakfast Forums

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Breakfast Forums

Corporate Talks

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Breakfast Forums

Study Tours

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Training Courses

Training Courses

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Our Objectives

Provide a forum through which Customer Service professionalism is recognised and promoted.

Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

Great Customer Experience equals to Customer’s Delight

So the other day I walked nervously into a shop in what is known as “downtown” Nairobi looking for a better bargain or so I was made to believe by my friend who seemed to be known very well. The shop in question deals in clothing materials. At the entrance an askari...

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Centennials Redefining Customer Experience

Generally speaking, I wear the millennial badge proudly because that is the generation that I belong to. Millenials are born roughly between 1980 and 1995. Recently while at work, I asked a customer for their ID number and on their responding, I mentally compared that...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager