You Can Make a Difference

You Can Make a Difference

Imagine a client walking into a passport processing office to apply for renewal of her passport. The process starts online and she has all the requisite documents. A big sign at the entrance shows that it takes 5 working days for a passport renewal to be ready which...
Centennials Redefining Customer Experience

Centennials Redefining Customer Experience

Generally speaking, I wear the millennial badge proudly because that is the generation that I belong to. Millenials are born roughly between 1980 and 1995. Recently while at work, I asked a customer for their ID number and on their responding, I mentally compared that...