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Creating Competitive Advantage through Customer Experience

Why do you buy vegetables or meat from the same vendor over and over again, to the extent that you have their telephone contacts on speed dial? What happens when the vendor for some reason has closed their kibanda or shop? In such a case, there is a great likelihood...

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Customer Service versus Customer Experience

Imagine that you as a dear customer, have visited a shoe shop to buy a new pair of shoes that you have been saving up for. Although you have a rough idea of the shoe you want to buy, there are other varieties of shoes in design and color in the store that have...

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Customer Experience Explained

Customer experience (CX) can be explained as the entirety of interactions a customer has with a company and its products or services. This includes a customer’s perception, their rational, physical, emotional, subconscious, and psychological interaction with the...

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Demystifying Customer Service

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and...

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Rated Among Top 50 Customer Service Blogs

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