Provide a forum through which Customer Service professionalism is recognised and promoted.
Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.
Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.
From our blog
Stories, tips and nuggets on Customer Experience
Kenya has been earmarked as one of the leading emerging economies in Africa to invest in. We are seeing an increasing number of international companies enter our market, many of who actively monitor, review and improve customer experience as part of their strategic...read more
Every organization today seeks to gather as much information about a customer as possible. By walking into an organization or just making a phone call, you hardly realize just how much personal information you have left behind. While everyone loves to talk about the...read more
What our customers say
“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”Jane Ochieng | CEO
“Thank you for training our staff. With your help our business is now on the right track.”John Wasike | HRD Manager