Study Tours

Recognition and Awards

Membership Development

Thought Leadership

Our Programs

Breakfast Forums

Breakfast Forums

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Breakfast Forums

Corporate Talks

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Breakfast Forums

Study Tours

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Training Courses

Training Courses

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Our Objectives

Provide a forum through which Customer Service professionalism is recognised and promoted.

Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

The Future of Customer Service is about Experiences

Every organization today seeks to gather as much information about a customer as possible. By walking into an organization or just making a phone call, you hardly realize just how much personal information you have left behind. While everyone loves to talk about the...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager