Our Programs

Breakfast Forums

Breakfast Forums

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Corporate Talks

Corporate Talks

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Study Tours

Study Tours

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Training Courses

Training Courses

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Our Objectives

  • Provide a forum through which Customer Service professionalism is recognised and promoted.

  • Provide networking and learning and development opportunities through which ideas to promote and improve the quality of service are exchanged.

  • Recognise, promote and celebrate the success of organisations and individuals who achieve customer service excellence.

From our blog

Stories, tips and nuggets on Customer Experience

Are you ready for #CSWeek2018?

Customer Service Week (CS Week) is celebrated annually in the first full week of October since the late 1980s. It is a time when customer-oriented organizations and institutions around the world recognize the importance of Customer Service Excellence in their...

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What our customers say

“Your programmes are so great. I definitely will recommend others to become ICX Kenya Members.”

Jane Ochieng | CEO

“Thank you for training our staff. With your help our business is now on the right track.”

John Wasike | HRD Manager